Frequent questions
Are My Funds Safe?
The API used to link Royal Q to Binance or Huobi only has reading and trading permissions. Users’ trading funds and earnings are in their own account, safe and verifiable. The permission can be revoked at any time. Moreover, no trading funds need to be transferred to the platform, the only necessary balance is the one used to cover the fees.
What is the Benefit of Quantitative Trading?
It greatly reduces the impact of market volatility on investor sentiment and avoids making irrational investment decisions when the market is extremely fanatical or pessimistic. It is an essential tool for investors to avoid human subjective errors of judgment. It also has the advantages of high efficiency, discipline, and systematics – saving labor costs.
How Does RoyalQ Makes Money with Quantitative Trading?
It uses advanced mathematical models to replace human subjective judgments, and computer technology to select a variety of “high probability” events that can lead to profits.
What Are Quantitative Transactions?
In the field of digital currencies, there are many types of quantitative transactions, such as cross-platform block movement, trend trading, and hedging transactions. RoyalQ quantification is like a trend of commercial arbitrage. The digital currencies are traded 24/7 in bulk at a high frequency, profiting from the slightest price variations.
What if my device is not connected to the internet?
Your robot will continue trading automatically if your device is disconnected or in offline mode.
Can my trading capital be reduced to 0?
No, because we are trading spot (not futures). There is no term mc (margin call) in the world of cryptocurrency trading and the RoyalQ team has selected the best coins on CMC which have a large trading volume.
Can RoyalQ take my trading balance?
RoyalQ cannot take our balance because the api system (application programming interface) during the connection between RoyalQ and binance only allows RoyalQ to update the balance and trade ..
Can I take capital or profit every time?
Of course, you can withdraw your trading capital or profit from trading on the Binance Exchange whenever you want, even RoyalQ will not be able to take our funds on Binance.
Is there Customer Support For RoyalQ?
Yes, RoyalQ has customer support that works 24/7. For you to contact them, you’ll need to login to your account and click on “Mine” >> “RoyalQ FeedBack” to contact support.
After I closed the position, I used partial liquidation. This order should have been profitable. Why
Partial clearance will not change the average price. Your sell order will show a loss because the selling price is lower than the average price. In fact, after you cover your position, when the market goes up, you will sell this part of the cover. Profit has helped you lower the average price!
What is the potential profit at RoyalQ?
In RoyalQ you are free to determine the percentage of profit you want, because you have access to all trading settings in RoyalQ, so it will be easier for you to make big profits when the robot is working on trading.
Is there copy trading in Royal Q?
You can follow the copy trades in Royal Q, we have the opportunity to trade smoothly without analysis and so on, because all trades are done by professional cryptocurrency traders all over the world, many big traders can make profit of ratysan percent or even thousands of percent in a short time.
Tip API binding error?
Q: Why is the API that has been bound, prompt API error?
A1: Do you have checked trading privileges when reclassifying the binding API;
A2: Check if your Secret Key is fully entered (usually when you create an API, the Secret Key of the Exchange is only displayed once, and it will be displayed as *******, so check if your Secret Key is entered correctly);
A3: Make sure you fill in the API key (Access Key) and Secret Key, the content is not filled in (for example, filling the API key to Secret Key)
A1: Do you have checked trading privileges when reclassifying the binding API;
A2: Check if your Secret Key is fully entered (usually when you create an API, the Secret Key of the Exchange is only displayed once, and it will be displayed as *******, so check if your Secret Key is entered correctly);
A3: Make sure you fill in the API key (Access Key) and Secret Key, the content is not filled in (for example, filling the API key to Secret Key)
A4: When binding the Binance exchange API, confirm that the exchange you are using is a currency main station (Binance.com), not a currency US station (Binance US), because this is two different exchanges Royal q currently only supports coin-operated mainstays (binance.com)
I mistakenly recharged other currencies to the Royal Q platform, can I get it back?
The Royal Q platform currently only supports TRC20-USDT Deposit. If you mistakenly Deposit other formats of USDT or other coins to the Royal Q platform, the Royal Q platform cannot retrieve it for you. Please carefully confirm the Deposit when you Deposit. Coins and format.
I set the first pre-pending order, how do I cancel it?
You can click on the "First Pre-Pending Order" setting again, and then enter 0 and press OK to cancel
Why didn’t the USDT increase inWhy didn’t the USDT increase in my Royal Q account after I sold the coins?
Robot trading is carried out on the exchange, and profits are also kept on the exchange, not in the RoyalQ account.
The robot is running, can I operate it on my account?
ACan I operate on my account while the robot is running?
ANS:
A. In order to create higher returns for the currency held by individuals in the exchange, do not open this currency robot, otherwise the robot will recognize the sale. It is recommended that the currency type to be activated be separated from the currency type of your own currency.
B. Do not sell manually by yourself. After selling, the robot will prompt an abnormality and the corresponding fuel fee will be deducted, so that the robot can execute it automatically.
Solution:
1. Transfer the currency you have stocked to a fiat currency account or another account
2. Choose fixed deposit, freeze and other currencies, do not open the robot of that currency
3. If you want to stop a certain currency transaction, please click Stop in the currency setting and "one-click clearance". Royal Q quantitative platform will not be responsible if you go to the exchange to sell manually and cause an abnormally excessive deduction of handling fees.
4. It is forbidden for robots of multiple quantitative platforms to connect to the same exchange account, so as to avoid data confusion and bring you losses.
Why don’t you buy for me immediately after selling in the cycle strategy?
When the RoyalQ robot is in operation, it needs to confirm that all the operations of this round have been completed after the take profit is sold, and then a new round of operation will be started. Sometimes the exchange confirmation information response is slow, you may need to wait a while , After the robots are all completed, a new round of strategy will start.
Can bots run Huobi and Binance at the same time?
Royal Q is a dual-system operation, so you can run Huobi and Binance Exchange at the same time without interfering with each other.
Incorrect display of team data
The hourly statistical data adjustment part of the team data is:
The two fields of today's total profit and accumulated profit in the reward details are displayed
Direct push quantification and team quantification within the team
Order prompts abnormal operation
1. If the user did not complete the sale on Royal Q during the abnormal task, regardless of whether you are profitable or not, the system will deduct 6% of the total value of the current abnormal order as a fuel fee. If you use Royal Q for one-click liquidation operations, no fees will be deducted.
2. If a user has performed the above operations three times or more, the account will be permanently frozen and cannot be unblocked.
I can't log in to RoyalQ
Please log out and log in again or close the app and restart
May I ask the difference between the quantity bought and sold each time, where is the rest?
The purchased quantity is converted based on the purchased USDT. Because the price is constantly changing, the quantity that may be purchased for the same amount of USDT will be different.
The robot will automatically help you buy low and sell high for 24 hours, and earn the intermediate price difference; for example, if you buy 10 yuan and increase to 20 yuan sell, you will make a difference of 10 yuan, and then use the robot to trade 24 hours a day.
When buying, the exchange will deduct the amount of the purchased currency as a handling fee. At this time, the amount of currency purchased will be reduced, and the amount of currency will be reduced when selling.
At the same time, each exchange has set a decimal point when selling, and the currency after the decimal point precision will be kept in the exchange account and accumulated
The current exchange balance is not displayed
Please close the APP and restart it to get the data again.
No response when starting the robot?
Please check whether the fuel fee is sufficient, it needs to be higher than 2USDT
Whether API application permissions are open, query and transaction？and currency withdrawal functions cannot be checked
Will the robot sell my own coins?
Will the robot sell the currency that I originally held?
ANS: In order to create higher returns, do not open robot trading for the currency held by individuals on the exchange, otherwise the robot will recognize the sale. It is recommended to start the robot trading currency separately from the currency you originally held.
You can transfer your original currency to your legal currency account or other accounts.
My strategy is cyclic, why does the robot stop?
When the robot receives an abnormal signal from the exchange, it will first stop continuing to operate, so as not to cause greater problems, so when the robot has an abnormal condition, it will stoMy strategy is cyclic, why does the robot stop?
ANS: When the robot receives an abnormal signal from the exchange, it will stop operation first, so as not to cause more problems.
Why hasn't I bought in for me after I started the robot?
Under normal circumstances, the robot will be bought immediately after starting the robot.
If you do not buy immediately, please check the following points:
1. Whether the API binding is correct, and whether the transaction is checked in the permissions of the API.
2. Is there a first-time preset price?
Can I sell manually?
You can sell manually at any time, just pay attention to the following points:
1. First click pause and then click clearance to sell
2. The total selling value of Binance must be higher than 10USDT, otherwise it will not be able to sell
Why is the total amount bought different from the total amount sold?
The exchange will deduct the purchased currency as a handling fee when buying, and the quantity when selling will be different. The handling fee when selling is USDT, so the quantity bought and the quantity sold will be inconsistent .
Why is the balance of BINANCE and Royal Q different?
The amount of Royal Q's position is the cost of the robot's purchase. Royal Q's cost price will not change. The Binance account will change with the market price.
If the currency price rises, the amount of Binance will increase. At this time, it will be a floating profit.
If the currency price drops, the amount of Binance will decrease. At this time, it is a floating loss.
The robot will sell when taking profit to earn intermediate profit.
24 hours for you to monitor the market for you to automatically buy low and sell high to make profits.
Why does my synchronization strategy have an amount of 5USDT in the first order?
If the owner of Royal Q turns on the first doubling and the synchronized set amount is 10USDT, it will be displayed as your first order amount is 5USDT, which does not affect the synchronization strategy.
Set a drop of 4%, why the robot has not covered the position after more than 4%
Under normal circumstances, when the downtrend reaches 4%, the robot will start the tracking and replenishment function, and callback 0.5% to replenish the position, but the robot will continue to track when the market continues to fall. If the account balance is insufficient, the robot will lower the replenishment price. When you manually replenish the position , The robot will also intelligently judge to adjust the price of replenishment.
The increase seen in the interface is based on the comparison between the average price and the market price. The robot's execution of replenishment is not based on the percentage of increase. Therefore, the robot may not necessarily replenish the position when the increase is 4%. For the detailed replenishment price, please refer to the trigger price of the position
Can I use two mobile phones to log in with one robot account?
It is not recommended to avoid errors caused by asynchronous operations.
Can I bind two robots with one API?
No, this will cause data confusion and easily cause abnormalities.
Why does it prompt an API exception when the API is bound?
Please check if the API permissions are set correctly, and try to bind again after regenerating the API
How do I bind to the new Binance or Huobi API?
It is recommended that you first end all running strategies, enter the new Access Key (API Key) and Secret Key, fill in the verification code, tick the risk reminder, and then click Replace to complete the replacement!
The robot prompts that the balance is insufficient
Please check whether the balance in the Royal Q account is sufficient. The robot fuel fee needs to be at least 10U to start, and the operation will stop if it is less than 2U.
I set a take profit of 1.3%, why the robot sells not 1.3%
When the market reaches 1.3%, the robot will start tracking and take profit, continue tracking, and sell when the market pulls back, and the profit after the sale needs to deduct the exchange fee, so it is normally between 0.6% and 0.8% , The market may rise more and the market decline may decrease, but it will not sell at a loss.
Why did my deposit or withdrawal not arrive?
Blockchain asset transfer is divided into three stages: Royal Q payment-block confirmation-counterparty payment.
In the first step, we will generate TXID within 30-60 minutes, which means that the transfer processing of our platform has been completed and the currency has been transferred to the blockchain.
In the second step, please click the "check" link at the end of Txid and open the corresponding blockchain browser to check the number of confirmations of the withdrawal.
The third step, if the blockchain shows that it is confirming or not confirming, please wait patiently for the confirmation of the blockchain. If the blockchain shows that the confirmation is complete, if you have not received the currency, but Royal Q has completed the transfer and cannot provide any more help, please contact the currency collection platform to post your account.
Note: If you click on the withdrawal confirmation email, a large delay may be caused due to block congestion. If there is still no Txid generated in the asset management-withdrawal history of your account after 6 hours, please re-feed the problem and attach:
‘Recharge or withdrawal or recharge history’ screenshot of the transfer;
We will process it as soon as possible. The priority of processing tickets without screenshots is very low.
Why is the amount of my buying transaction in the transaction record higher than the amount of my se
Q: Why is my buying transaction amount higher than my selling transaction amount in the transaction record?
A: Because the purchase amount is displayed as the actual purchase amount plus the transaction fee of the exchange, the overall display is your purchase cost, and the sale is only the amount of the transaction currency, so the display will cause the purchase time The transaction amount of may be higher than your selling transaction amount!